How to shop on

What are my payment options?

We accept payments through PayUmoney, Master cards, Visa Cards and Net banking only.

Does charge any shipping charges?

Yes charges shipping charges on every order.

How shipping charges are charged by

Rs.175 is charged on every order as shipping charges.

How much taxes are charged by

2.5% CGST & 2.5% IGST i.e. in total GST of 5% is charged by on every order.

Can I personalize/customize the product during placing an order?

Yes. Personalization can be availed along with the personalization text while adding a product into your bags.

How much will I be charged for personalizing/customizing my product? charges Rs.200 separately for personalizing every product.

Are gifting options available on

Yes. Gifting options are available on

I have placed my order? What's Next?

After you have placed the order, we will send you a CONFIRMATION email. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way. You can also track your order through our website or app by visiting ‘My account’ section. Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.

How will I know if order is placed successfully?

When your order is confirmed: We will send an email. We will put through an e-mail with the details of your product. Be sure you go through that. You can also check the order on the "My Accounts" page.

How can I track my orders? will send you emails on your registered email address for every activity on your placed order.You can also check the order on the "My Accounts" page.

Can I cancel and return back the product? does not offer cancellation & return policy to its customers.

Can I replace the product purchased?

Yes. Replacing the product is offered by to its customers.

How can I replace the products purchased?

The products purchased from can be replaced within 21 days from the received date. To replace any product you need to email us on with following details:

  • Order ID:
  • Product Name:
  • Customer Name:
  • Reason of Exchange:
  • Address to collect product from:
  • Mobile No.:

Please self ship the product; On receiving your email & product we will cancel your previous order. Then you can place the order of product you wish to.

Where can I self ship the product?

You self ship the products on:

  • 233, 2nd Mile, Near Sevoke Motors Pvt. Ltd.
  • Sevoke Road, Siliguri - 734001 (WB).

How would happen next when I initiate my replacement request?

When your email for replacement of a product & that product is received by us, you will get an email or a telephonic support from our team about what would happen next. Note: The product will be considered for replacement only if the replacement request is initiated within 21 days of product received date.